Refunds & Returns Policy

At Āvisi Signature, your satisfaction is important to us. We take pride in offering high-quality skincare and haircare products made with carefully sourced ingredients. Please read our policy below before making a purchase.

Returns

Due to the nature of skincare and haircare products, we do not accept returns on opened or used items for hygiene and safety reasons.

We only accept returns if:

• The product was damaged during delivery

• You received the wrong item

• The product has a manufacturing defect

To be eligible for a return, the item must be:

• Unopened and unused

• In its original packaging

• Reported within 48 hours of delivery

Refunds

Once your return request is approved and the item is inspected:

• Approved refunds will be processed within 7–10 business days

• Refunds will be issued via the original payment method or store credit, depending on the case

Non-Refundable Items

• Opened or used products

• Products damaged due to misuse or improper storage

• Clearance or promotional items

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us within 48 hours of receiving your order.

How to Request a Return

To initiate a return or report an issue, please contact us with:

• Your order number

• Clear photos of the product

• A brief description of the issue

Our team will guide you through the next steps.